GALATA FABRICA SL OWNED WEBSITES GENERAL TERMS AND CONDITIONS

Latest update: 22.01.2024

1. Introduction

These are the terms of supply for products ordered on Galata Fabrica SL (Galata) owned websites (www.stepglam.com, www.jackandroykids.com, www.galatafabrica.com) (Site) and/or through any web or mobile application we provide which allows product ordering (Application). Galata offers you an online purchasing service which allows you to purchase a selection of the items available at our stores from your computer. You can also benefit from promotions, gifts and exclusive offers.

The Site/Application is operated by or on behalf of GALATA FABRICA SL (Galata, we, us and our). We are a limited company, registered in Spain. Our registered company number is B87716528, and our registered office is at Calle Zurbano 45-1 28010 Madrid. Our VAT registration number, also our intracommunity EORI number, is ESB87716528.

Your purchase of any of the products offered on the Site/Application (Products) is subject to these terms and by placing an order for any Product you agree to be bound by them. You should print a copy of these terms for future reference. Use of the Site/Application itself is subject to our Terms of Use. Use of your personal information submitted to or via the Site/Application is governed by our privacy policy, which can be accessed at the bottom of our websites.

We reserve the right to change these terms from time to time by changing them on the Site/Application, although no such change will affect any order you have already placed with us. These terms were last updated on the afore mentioned date.

If you have any queries regarding the same, please contact our customer services department through the contact form in our websites.

• Ordering

Availability of the service

Please make sure that you are over 18 before placing an order on the Site/Application. By placing an order, you confirm to us that you are over 18 years of age.

The products offered are distributed in the following countries and states: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France (peninsula), Germany, Greece, Hungary, Ireland, Italy (peninsula), Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (peninsula), Sweden, United Kingdom, Albania, Andorra, Bahrain, Bosnia-Herzegovina, Canada, Egypt, Iceland, Jordan, Kazakhstan, Kuwait, Lebanon, Liechtenstein, Monaco, Norway, Qatar, Oman,  Russia, Saudi Arabia, Serbia, Switzerland, Turkey, United Arab Emirates, United States, Uzbekistan, Azerbaijan.

Individuals resident outside these countries may only benefit from the online purchasing service of this Site/Application if either the delivery address of the order is located in one of the above countries/states, or they contact our customer service to ask for a customized solution.

Product Information

The items offered on the Website/Application are a selection of products from the women’s and kids collection, which meet all the quality and guarantee requirements stated by the related EU code of conduct.

Each Product features the following details:

Name/Code of the article
Photo of the article
Description of the article
Available sizes and colors, if any*
Material Composition
Wash and care instructions
Price (in the corresponding currency)

*Galata has made every effort to display the colors of the items as realistically as possible. However, the color of the garments that appear on the screen may be subject to changes depending on the qualities of your monitor/screen. Therefore, Galata cannot guarantee that the colors that appear on your monitor are a true representation of the actual colors.

Special offers, promotions or discounts will be valid until the indicated date or while stocks last. Separate terms and conditions for each offer, promotion or discount may apply.

Similarly, Galata makes every effort to ensure that the information contained on its Site/Application is complete, accurate and correct. In the event of any error, Galata will proceed to correct it as soon as possible.

Purchase procedure

Purchases may be paid by using a credit or debit card (Visa, Visa Electron, MasterCard, Solo, Maestro and American Express), or via PayPal. Payment method other than the ones specified in the present conditions of sale will not be accepted. For payments by credit or debit card, the charge will be made online, in other words, in real time, through the payment gateway of the corresponding financial entity, once it has been confirmed that the data sent by the user is correct.

After placing an order, you will receive an acknowledgment from us that we are preparing your order and giving you an order reference number. If you do not receive this e-mail, this could be due to a temporary communications problem in the network or an error in the e-mail address entered. In both cases, Galata advises the user to contact our Customer Service through the contact form in our website.

Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy the Product(s) ordered. All orders are subject to acceptance by us. We are not obliged to accept your order and may, at our discretion, decline to accept any order. You do, however, acknowledge that by clicking on the “Confirm payment” button, you enter into an obligation to pay for the Product(s). Where we accept your order, we will confirm such acceptance by sending you a confirmation that your order has been dispatched or, if you opt (where available) to collect, when it will be ready for collection (Confirmation). The contract between you and us in relation to the Product(s) ordered (Contract) will only be formed when we send you the Confirmation.

The Contract will relate only to the Product(s) which have been confirmed in the Confirmation. We will not be obliged to supply any other Product(s) which may have been part of your order until your order has been confirmed.

Availability of products

All orders are subject to the products being available. If, at the time the order is issued, our warehouse detects that there are no stocks of any of the products included within it, Galata will make every effort to locate the item. If this is not possible, the user will be notified immediately. In addition, the amount charged for the unsent item will be refunded to the customer, using the same payment method used to purchase the item.

Right not to accept an order

Galata may refuse to accept any order or cancel any confirmed order on the following grounds:

1. In the event of a technical and/or typing error in the prices or other details of products contained on the Site/Application when the order was placed.
2. Due to a lack of availability, as described above.
3. When the security systems indicate that the order may be fraudulent.
4. When there are reasons to indicate that the user is a minor.
5. If Galata was unable to deliver the order to the address provided.

Galata will fully reimburse any sums that have been paid where any of the grounds listed above arises.

• Price and payment

Payment and currency

The prices of Products on the Site/Application are quoted in EUR (Euro currency).

Prices include VAT but exclude delivery costs, which will be added (at the cost shown) to the total amount due once you have selected your chosen different delivery method. Actual delivery costs per country/state are also indicated in the related page of the website.

Prices and delivery costs are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Confirmation.

The Site/Application contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on the Site/Application may be incorrectly priced.

Galata allows users the option to select the destination country before placing their order, so that they can see the prices with the corresponding taxes included. If the customer subsequently modifies the delivery address and the destination country, the prices displayed in the final summary of the order may vary.

Value added Tax

All prices of products listed on this Web Page / Application include VAT at the rate in force.

Invoicing

The customer expressly consents to the issue of the invoice in electronic format. If the customer wishes to receive a paper invoice, they can request it to be shipped together with the order delivery by contacting our Customer Service before the order is dispatched.

Payment methods

Galata only accepts payment by credit or debit card or via PayPal.

Payment by credit or debit card

Galata accepts payments for purchases made via its Site/Application with the following credit or debit cards: Visa, Visa Electron, MasterCard, Solo, Maestro and American Express.

For payments by credit or debit card, the charge will be made online, in other words, in real time, through the payment gateway of the corresponding financial entity, once it has been confirmed that the data sent by the user is correct.

Payment via PayPal

Galata will process the payment via the Paypal system.

Paypal express payment

Customers can link their Paypal account to their Galata account. This way, they will not have to enter their details every time they make a purchase via this system.

Payment security

In order to offer maximum security in the payment system, Galata uses the secure payment systems of the leading financial entities in e-commerce. Therefore, all confidential data is transferred directly and in an encrypted format (SSL) to the corresponding financial entity. For payment by Visa and MasterCard, Galata only accepts SET transactions (Secure Electronic Transactions) using the 3D Secure international protocol, which can be identified by the Verified by Visa and MasterCard SecureCode logos. The basic aim of the Secure Electronic Transactions initiative is to guarantee the security of Internet transactions. When you make payment through the secure payment gateway, the system will automatically check whether the credit card has been activated for Secure Electronic Transactions. Next, it will connect with the issuing bank of the card, which will request authorization for the operation via a personal authentication code. The operation will only proceed if the issuing bank of the card confirms the authentication code. In all other cases, the transaction will be rejected.

Galata reserves the right to check the personal details provided by customers and to take the appropriate steps (including the cancellation of the order, asking the customer for extra information, filing a complaint to the financial entity) in order to ensure that goods are dispatched in accordance with the data that is stated on the order.

You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorize payment for any reason. Please note it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.

From time to time we may run promotions where we issue discount codes. These can be used in part-payment of the price of Product(s) ordered online, subject to the terms under which they were issued (as indicated in our relevant promotion from which you got the code). Discount codes can only be used once, and only during the period of validity stated and only in respect of the relevant Product(s) stated. Discount codes cannot be redeemed for cash.

Purchase limit

It is not possible to make purchases for an amount that exceeds €5,000, or for more than 100 items. Customers who wish to make purchases in excess of said amount or quantity for purposes other than resale should contact our customer service with a wholesale inquiry and they will be informed of the various options for making the desired purchase. Furthermore Galata permits the purchase of Galata products for subsequent resale only after written approval of a wholesale inquiry.

Delivery

Items purchased on the Site/Application are dispatched within 24 to 72 hours after confirmation and delivered via an international courier company in approximately 5 to 30 working days depending on the destination country/state and address. Delivery times are stated together with the delivery costs per country/state in the related section of our website.

*The working days are Monday to Saturday, exceptionally.

In order to avoid any delivery problems (incorrect addresses, nobody at home, etc.), you must complete the applicable form correctly and it is advisable to leave a contact telephone number in the corresponding field.

Orders can be tracked via the Site/Application, indicating the delivery status of the goods at each moment until final delivery.

Orders cannot be delivered to military bases or PO boxes.

The delivery charges may be altered at any time without prior notice. Said change shall become effective from the moment the modification appears in the help pages and in the contract published on this Site/Application. In all cases, the delivery charges that appear at the moment the order is placed shall apply.

During sale periods and promotions the delivery time may be longer than normal, and the delivery costs may be different from normal.

• Exchanges and returns

Consumer cancellation rights

Except in relation to certain Products set out below, you may cancel a Contract at any time before your order is delivered and up to maximum 30 days afterwards, beginning on the day after your order (in its entirety) is delivered to you or, if you opt (where available) to collect it from one of the collection points offered by our courier and that collection point is managed by a third party other than the courier (for example, a local convenience store), the day after it is delivered to that third party.

When you cancel a Contract within the period allowed, you will receive a full refund of the price paid for the Product(s), but we will not reimburse you for the costs of delivery.

To cancel a Contract, you must clearly inform us by contacting our customer service through the contact form in our website.

You must also return the Product(s) to us within 14 days after the day of notifying us of the cancellation, in the same condition in which you receive them (which does not interfere with your right to take any reasonable steps to examine the Product(s) and make sure they conform to your order). You have a legal obligation to take reasonable care of the Product(s) while in your possession. If you fail to comply with this obligation, we may have a right to deduct the cost of any deterioration (due, for example, to your having used the Product(s)), up to the price of the Product(s), from the refund to which you are otherwise entitled.

You will not have any right to cancel a Contract for the supply of underwear and swimwear, where the safety seal has been broken. You also don’t have the right to return any customized product according to your indications during the order.

To return the Product(s), you should package the parcel securely making sure you include a note indicating your order number, full name, and product information, and then return it to us at your own cost of delivery to our following return warehouse address:

GALATA FABRICA SL JEVASO WAREHOUSE

Avenida de Embalse, Parcel 87B

Polígono Industrial de Sabon 

15142 Arteixo/La Coruña/ Spain

Tel: +34981676717

Exchange and/or returns conditions

The Customer has the right to withdraw from the purchase and return the product(s) purchased, without the need for justification, within 30 calendar days from the delivery date. If the products in their confirmed order are delivered separately, on different dates, the delivery date of the last product shall apply for the purposes of the return.

Galata does not accept returns of used or damaged items (except in the case of faulty Products).

For reasons of hygiene, underwear and swimwear items are fitted with a safety seal to prevent them being tried on or worn. This type of items cannot be returned.

Customized products also cannot be returned.

Face masks cannot be returned for health and safety reasons.

For reasons of hygiene, earrings cannot be returned.

Exchange of any product is not possible in any of Galata owned websites. To exchange one item for another, the customer must first return the product under the conditions described above, and then make a new purchase of the products with available model, size, and color.

All returns of purchased items must be carefully packaged and include a duly completed return note which includes the order number, full name of the customer (the same as the full name in the order), and name of the product to be returned.

If you do not have this delivery note when making the return, you should contact our customer service through the contact form in our website to complete your return information. Thus, we can complete the return and refund your payment.

Refunds

Once the Products are received, Galata will ensure they are in good condition and will refund the purchase amount via the same payment method used in the purchase.

The refund period may vary between 10 and 30 working days from receipt of the return at the Galata warehouses. Once the condition of the returned items has been inspected, the customer will be notified by e-mail.

Initial order delivery costs of returned products are not refunded. Return delivery costs are also at the customer’s expense. Galata only refunds the payments for products returned if the return conditions described above are met by the customer.

Should you choose to keep certain items and only partially cancel your order, only the products returned to us will be refunded. If you received any promotional or other discount when you paid, any refund will only reflect the amount you actually paid.

Refunds are made using the same method originally used by you to pay for your purchase, unless agreed otherwise.

We remind you that you should not provide your card details via e-mail, fax or social networks.

Galata shall not owe any liability to the customer when the product contained in the parcel returned by the customer is incorrect or damaged by the customer. Notwithstanding the above, in cases where the customer erroneously sends a product different to the one stated in the order and it is possible to process the collection of the item, the customer must organize its return and cover the corresponding costs of said collection.

Faulty Products

If any Product you order is damaged or faulty when delivered to you or has developed a fault, you may have one or more legal remedies available to you, depending on when you make us aware of the problem, in accordance with your legal rights. If you believe a Product was delivered damaged or faulty or has developed a fault, you should inform us as soon as possible through the contact form in our Website. Nothing in this section affects your legal rights.

• Warranties

To customers who make purchases as consumers, Galata offers warranties on the products marketed through the Website/Application for any non-conformities regarding the same that become apparent within a period of two (2) years from delivery of the product.

In the absence of proof to the contrary, it shall be presumed that any non-conformities that become apparent within one (1) year of delivery of the product already existed when the product was delivered.

Consequently, if any of the products do not conform to the contract, the customer should notify Galata through the contact form in our Website.

• Promotions

Discount for newcomers

Once you signed up for our newsletter you will be provided with a promotional code. To redeem the offer enter the code supplied at checkout to receive a percentage off Products online. The code is valid for 30 days from subscription and is one-time use only. Not valid with any other promotion except from the general discounts in our website. Only applicable for the first ever purchase of the customer in our website and for the orders with total amount indicated in our website’s promotions section. Exclusively for new subscribers and online purchases. This promotion is only available to subscribers who have not completed the registration form on our site during the last two years.

Free shipping for big orders

The orders excessing the total amount indicated on our website’s promotions section is subject to free shipping. The free shipping threshold varies according to the destination address of order. The threshold per country/state is stated in the promotions section of our website and also appears in the checkout page. In case you make a partial return of the order, which lowers the net order amount to under the free shipping promotion threshold, you will be charged the regular delivery costs for the final net order amount.

General promotions

Galata can offer special discounts and promotions on important days and periods according to its stock management, expectations of the customers, seasonal sales, and other marketing campaigns.

Individual promotions

Galata can offer customized promotions and discounts to its customers according to its marketing activities. This can include social media promotions, official lotteries, limited editions, corporate agreements, and employee benefits.

• Our liability

Nothing in these terms shall limit or exclude our liability to you:

• For death or personal injury caused by our negligence;
• For fraudulent misrepresentation;
• For breach of any term implied by the Consumer Rights Act 2015 and which, by law, may not be limited or excluded;
• Under Part I of the Consumer Protection Act 1987; or
• For any other liability that, by law, may not be limited or excluded.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under any Contract that is caused by events outside our reasonable control, or general force majeure situations.

• General

You may not transfer or assign any or all of your rights or obligations under any Contract.

All notices given by you to us must be given through the contact form in our website. We may give notice to you at either the email or postal address you provide to us when placing an order.

If we fail to enforce any of our rights, that does not result in a waiver of that right.

If any provision of these terms is found to be unenforceable, all other provisions shall remain unaffected.

These terms may not be varied except with our express written consent.

These terms and any document expressly referred to in them represent the entire agreement between you and us in relation to the subject matter of any Contract. We are required by law to advise you that Contracts may be concluded in the English language only and that no public filing requirements apply.

These terms shall be governed by EU code of conduct, if not sufficient Spanish Law. There may be certain mandatory applicable laws of your country which apply for your benefit and protection in addition to or instead of certain provisions of Spanish law.

You agree that any dispute between you and us regarding these terms or any Contract will only be dealt with by the Spanish courts, except that if you live in a different country, you can choose to bring legal proceedings either in your country or in Spain, but if we bring legal proceedings, we may only do so in your country.

We inform you that the European Commission provides an online platform for resolving legal disputes, which is available at the following link: http://ec.europa.eu/consumers/odr/. Consumers may submit their claims via this online platform for resolving legal disputes.

We remind you that you should not provide your card details via e-mail, fax or social networks. For more information, check our Privacy Policy.

• Contact

For any queries or suggestions, you may contact Galata through the contact form in our website, or by email (info@galatafabrica.com; info@stepglam.com; info@jackandroy.com), or by post at the following address:

GALATA FABRICA SL
Calle Zurbano 45-1 28010 Madrid Spain

The office hours are Monday to Friday, from 10am to 5pm.